GarageDoorBossPro Blog — Tune-Ups & Maintenance Plans

Pricing a Garage Door Tune-Up Plan Customers Will Renew

A tune-up plan has to pay for the truck, the tech's time and the drive, and it has to feel like a fair deal to a homeowner who will see the charge every year. Price it too low and the visits lose money. Price it too high and the renewals quietly stop. There is no single right number, but there is a sensible way to get to yours.

Start From the Sale

Once you know how to offer the plan, covered in How to Sell Yearly Garage Door Tune-Up Plans Without a Hard Sell, the next question every customer asks is “how much?” Have the answer ready and keep it simple enough to say in one breath.

The examples in this guide use made-up numbers for illustration, like a $129 tune-up or an $89 service call. Your market, your costs and your crew decide your real price.

Work Out What a Visit Costs You

Before picking a price, figure out what one tune-up visit really costs your company. Think through:

• Time on site. How long a thorough door safety inspection, lubrication and adjustment takes your techs on an average single-door house.
• Drive time. Tune-ups can be routed in clusters, so the drive between them is usually shorter than between emergency calls.
• Materials. Lubricant and small consumables used on a normal visit.
• Office time. Scheduling, reminders, printing the report and billing. Software cuts most of this down, which is part of what makes a plan profitable.

Your plan price should cover all of that with room left over. A tune-up that only breaks even still has value because of the repairs it turns up, but it should not lose money on its own.

Compare It to Your Service Call

Homeowners will compare your tune-up price to what a service call costs. If your service call is $89 and the plan is $129, the customer can see they are getting a full inspection, an adjustment and a written report for a modest step up. If the plan costs less than the service call, you are giving away time.

Some companies add a small perk for plan customers, such as priority scheduling when something breaks, or a lower service call fee for plan members. If you offer one, write it into the plan description so the office and the techs say the same thing.

Price Bigger Houses Fairly

A house with three doors and two openers is more work than a single-car garage. Rather than one flat price for everyone, many shops price per door or add a line for each extra door.

GarageDoorBossPro keeps measurements on each property, including doors and openers, and services can be priced off them. Set the tune-up to price by door count, and a three-door house gets the right number on its own. The doors themselves are saved on the house too, with size, material and bay, so the office knows exactly what is there before the first visit.

Detached shops and second garages belong on the same house record with their own bay label, so the tech knows to check those doors too and the price reflects them.

Set the Plan Up Once

In GarageDoorBossPro, the plan is a service on your service list with your price and a minimum number of days between visits, usually 365. Add it to a client and it carries the price forward. When the tech completes the visit, the invoice is created with your line items and sales tax, and the card on file can be charged on completion or on a schedule. The setup details are in Setting a 365-Day Recurring Garage Door Tune-Up by Minimum Days Between Visits.

If you change your price next year, update the service. Customers you have already signed up can be moved over when you are ready, with a heads-up text or email first.

If you work in Canada, Australia, New Zealand or the UK, customers are billed in their own currency, so the plan price reads the way your customers expect.

Keep the Price Easy to Renew

The plan price is not just a sales number. It is the number the customer will see on a charge every year. A few habits keep renewals easy:

• Send a reminder text or email before the visit so the charge is never a surprise.
• Hand over or email the printed inspection report every time, so the customer sees what they paid for.
• Raise prices rarely and announce it ahead of the visit, not on the invoice.

For the rest of the tune-up program, from the Waiting List to billing, see the garage door maintenance software page.