The Customer App: What Homeowners See When You Run Garage Door Software
Most garage door customers only think about you twice: when the door breaks and when the bill arrives. The customer app is how you make both of those moments easier, and how you give them a reason to think of you a third time, when the yearly tune-up comes around.
The Other Side of the Tech App
Everything the tech does in The Tech App in Garage Door Software: What Your Techs Carry on Their Phones has a matching moment for the customer. When the tech heads out, the customer hears about it. When the tech finishes, the invoice is waiting.
The Live Route Map
On the day of service, customers can see today's route on a live map. A message like “You're stop 12 of 20 — the tech is 5 stops away” answers the question every homeowner has: when will they get here? It is especially helpful for tune-up customers, who need to move the car out and be home to let the tech into the garage.
Fewer customers calling to ask where the tech is means more time for the office to answer new calls.
Alerts the Customer Chooses
Customers pick which alerts they want:
- Night before, a reminder that the visit is tomorrow
- When they're next, so they know the tech is on the way
- When the tech arrives
Alerts go out by text and email. Replies come back to the office through two-way texting. A homeowner who prefers not to get texts can turn them off; one who wants all three can have them.
Requesting Service
Customers can request service from the app. A homeowner whose opener started making a new noise, or a property manager with a unit whose keypad stopped working, sends a request and it lands on the Waiting List alongside the tune-ups that came due. The office sees it on the map, picks a van and a day, and the customer gets the usual alerts.
The app is for requesting service, not doing it. Springs and cables are a job for a trained tech, and nothing in the customer app suggests otherwise.
Signing Up for Tune-Up Plans
Customers can sign up for services and see the pricing you set. A yearly tune-up plan, for example a $129 yearly tune-up, can be offered right in the app. Once a customer signs up, the plan is set to come due every 365 days and lands on the Waiting List when it does.
This is a good moment to point a customer to the app: right after a repair, when they have just seen what a tech can find on a door safety inspection.
Invoices, Payment and the Card on File
Customers can see their invoices in the app and pay online. They can also update the card on file, which matters for tune-up plans and repeat customers whose card gets charged when the job is completed. A customer whose card expired can fix it themselves instead of waiting for the office to call.
Property managers and HOAs on Monthly accounts see their one monthly statement, with each line labeled with the address. For more on that setup, see Monthly Accounts in Garage Door Software: One Statement for Property Managers and HOAs.
Rating and Referring
After a job, customers can rate the service and refer friends and neighbors from the app. A homeowner who just had a stuck door fixed the same day is often happy to pass your name along, and the app makes that easy.
Ratings also tell the office how each visit went. A low rating after a tune-up is a reason to text the customer that afternoon and find out what happened, while the details are still fresh for everyone.
Why a Customer App Matters for Garage Door Work
Garage door service has a long gap between visits. A homeowner might need you once a year for a tune-up and once every few years for a repair. In between, it is easy to forget the name of the company that came out last time. A customer app with their invoices, their plan and a button to request service keeps you in reach.
It also cuts down on the small calls that eat an office's day: when is the tech coming, can I pay over the phone, can you update my card, can I get a copy of the invoice. The answers are in the app.
To see how the customer app connects with dispatch, tune-up plans and billing, visit the GarageDoorBossPro garage door software page.
Keep Customers in the Loop
GarageDoorBossPro gives homeowners a live route map, service requests, tune-up plan sign-up and online payment.
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